Crisis Now: transforming crisis services
Timely and appropriate supports are the first line of mental health care. When fully realised, they reduce the demand for inpatient beds which provide essential backup when psychiatric needs cannot be met in the community. Four core elements provide the optimal continuum of care:
Regional or statewide crisis call centres coordinating in real time
Centrally deployed, 24/7 mobile crisis
Short-term, “sub-acute” residential crisis stabilisation programs
Essential crisis care principles and practices
Review the Crisis Now flow of services here
Crisis Now Framework
Crisis call centres
Use technology for real-time coordination across a system of care and leverage big data for performance improvement.
Mobile crisis teams
Offer outreach and support where people in crisis are located. Response times are agreed contractually.
Short-stay stabilisation units
Short-term “sub-acute” care for individuals who need support and observation, but not emergency department or medical inpatient stay.
Essential crisis care
Recovery orientation, trauma-informed care, peer staff, commitment to Zero Suicide/Suicide Safer Care and collaboration with law enforcement.